Shipping Policy
Thank you for your purchase! We hope you are happy with your purchase. However, we understand that there may be times when an item needs to be returned. Returns are accepted for store credit only within 14 days from your delivery date.
Please allow 48 business hours of processing time from when your order is placed to the time it is shipped.
Under unusual circumstances of extremely high volume, please allow us 72 business hours of processing time. (excludes weekends & holidays)
Overnight Shipping (Next business day, no Saturday & Sunday delivery), order by 2:00PM EST, Monday - Friday = Starting at $17.00, based on location
*Free standard shipping applies to 48 contiguous states, on net purchases over $150.00. Please allow 5-7 business days for delivery using free shipping.
Not valid on orders shipping to Alaska, Hawaii, Virgin Islands, Puerto Rico, and Guam.
*PO Box and APO/AFO addresses can only be shipped via U.S. Postal Service.
*Shipping charges for standard, 2 day, or overnight deliveries that are delayed due to carrier delays, or inclement weather are not refundable.
Orders in the amount of $250 and up are shipped Signature Required as a courtesy- please make sure someone will be present to receive and sign for your package.
At this time we Do Not ship Internationally.
Return and Exchange Policy
All returns must be postmarked within 14 days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
Returns must be unworn, unwashed and unaltered. If we find any defects on the merchandise, signs of wear or smell we reserve the right to not accept your return.
All returns are refunded via store credit in the form of a La Luz Boutique gift card. The store credit will be emailed to the email address attached to your order.
If you receive the wrong item or faulty product, we will cover the return cost.
RETURN PROCESS
To return an item, please email customer service at: contact@laluzboutique.com
La Luz Boutique
Attn: Returns
[RMA #]
2165 Peachtree Industrial Blvd. Suite J
Duluth, GA 30097
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.